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Airline operations
These reports present a roundup of what’s been happening to airlines in the world over the last month.
October 30, 2024
COVID-19 information and travel updates
Jump to information for:
Prepare for the path forward
Talks about traveling after COVID-19 have faded. Traveling through the pandemic – safely, confidently, and smartly – is now the top priority. And we’re here to help you and your travelers do just that.
While business travel was greatly reduced this year, our world didn’t stop turning and our technology kept advancing. As your trusted advisor, BCD Travel is on the front lines bringing you the latest travel information, requirements and solutions so you have one less thing to worry about.
Traveler care
More than duty of care, we’re reassuring travelers that we’ve got their back before, during and after the trip.
Real-time information
Providing agents, travelers and travel managers with the latest global travel information and requirements.
Solutions and support
Focusing on solutions and assessments that allow us to pivot quickly to serve and protect your travelers and your company.
Resources for program managers and decision makers
Here you’ll find recent updates and reliable information sources about the COVID-19 global pandemic. You’ll also find expert advice on area’s you should focus on within your travel program today. Other useful resources:
- Locate and assist travelers before, during and after an event: DecisionSource®
- US. Department of State
- UK Foreign & Commonwealth Office
For specific questions about your travel program, contact your program manager.
Travel smart. Travel well.
Travel is different now. Travel teams must reimagine their programs with protocols and solutions in place to increase travelers’ confidence and protect their health. The Back to Travel guide is designed to give you the answers you need to lead your company back to business safely, efficiently and smartly.
Video: The Journey Ahead
The COVID-19 pandemic has impacted traveler sentiment and expectations. There are new considerations and demands. The success of the travel program will be based on facts and information. In our new video, The Journey Ahead , we’ll walk through the five phases of the traveler journey through the eyes of a traveler. And help companies like yours prepare for this new journey.
Reports
Air travel
In BCD’s latest traveler survey, we asked business travelers across the world about their findings around booking air travel and following their company’s travel policy.
October 22, 2024
Travel Market Report – Q3 Update
In this quarter’s edition, we summarise some changes coming to U.K. and European border controls, review the appeal of premium travelers to airlines, explore the issue of air turbulance and present the highlights from a traveler survey on flying for business and a travel manager survey on the role they perform. Detailed reports to follow.
October 7, 2024
Success stories, infographics and papers
Aerospace & Defense company reduces travel costs from last-minute bookings through DecisionSource® reporting
Discover how BCD’s Travel Report Card provides the client with actionable insights to encourage better booking behavior and keep costs down.
September 4, 2024
Agricultural company delves into global travel needs and reaps more than $3.6M in savings
Learn how BCD provided a large agricultural company with better solutions, resources and enhanced services to help identify savings in its global travel program.
July 26, 2024
Global pharmaceutical customer raises the patient centricity bar with dedicated end-to-end service
Read how BCD partnered with a global pharmaceutical customer to create a patient-centric program, prioritizing patients’ needs and offering them an exceptional experience.
July 9, 2024
Services
Automated trip approvals
Govern travel decisions seamlessly
Security and risk tools
Ensure the wellbeing of your travelers
Virtual collaboration
Maintain virtual culture beyond COVID-19
OBT merchandising
Influence choices during the shopping and booking process
Mobile policy
Communicate with travelers in real-time
Interested in our services, but not a client yet? Contact us.
Solutions
Policy management
Get your key messages across to your travelers
Back to Travel workshop
Develop a personalized plan for resuming travel
Traveler engagement campaigns
Influence and enhance your travelers experiences booking and on the road
Supplier management
Optimize your travel spend with a modern approach
StaySafe Hotel assessment
See how much you can save with smarter spend management tactics and adoption strategies
Interested in our services, but not a client yet? Contact us.
Frequently asked questions
Most of the airlines have goodwill policies in place for cancellations or modifications. For the most up to date information, please refer directly to the airline. Please be aware that many airlines worldwide have restricted our ability to process automated refunds via the GDS, including refundable tickets. As a result, BCD Travel has been forced to manage these processes manually to support our clients’ needs. Many airlines are now requiring us to complete and submit forms that serve as requests for refunds. We will continue to request refunds on your behalf via manual processes. However, we are unable to provide an estimated date for refund receipt, as airlines do not communicate processing time at any point during the submission process. We expect the revised airline procedures to delay travelers’ receipt of refunds. We appreciate your patience as we work diligently to submit refund requests on your travelers’ behalf.
In risk situations, DecisionSource® by BCD Travel can help travel managers locate and assist travelers before, during and after an event. Find out more about the three DecisionSource reports that help travel managers to located and assist travelers in need.
We encourage travel managers to remember that during periods of disruption, providing guidance during times of uncertainty is essential. Here are our top tips for engaging your travelers.
Our consultancy colleagues at Advito published information on how to turn your corporate travel program into a sustainable collaboration program. They also have a page on getting the most out of virtual collaboration.